Privacy Policy & Terms of Service

We collect the following information when you use WA Dashboard:

• Account information: Email address and hashed password when you register.
• WhatsApp Business data: Phone number IDs, access tokens, and WhatsApp Business Account (WABA) identifiers that you connect via Meta Embedded Signup.
• Contact data: Names, phone numbers, and optional notes for contacts you import or add.
• Message logs: Records of messages sent through the platform including template name, recipient, timestamp, and delivery status.
• Usage data: Standard server logs including IP addresses, browser type, and pages visited.

• To provide and operate the WA Dashboard service.
• To authenticate your identity and protect your account.
• To send WhatsApp messages on your behalf using the Meta Cloud API.
• To display message delivery status and analytics in your dashboard.
• To improve the service and diagnose technical issues.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Your data is stored on a secured PostgreSQL database. We use industry-standard practices including:

• Passwords stored as bcrypt hashes — never in plain text.
• API access tokens encrypted at rest.
• All connections over HTTPS/TLS.
• Session tokens signed with a secure secret key.

Despite these measures, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

WA Dashboard integrates with the following third-party services:

• Meta (Facebook) WhatsApp Cloud API — to send and receive WhatsApp messages. Your use of the Meta platform is governed by Meta's own Privacy Policy.
• Meta Embedded Signup — to connect your WhatsApp Business account. This process is handled entirely by Meta.

We retain your data for as long as your account is active. Message logs are retained for up to 12 months. You may request deletion of your account and all associated data by contacting us at [email protected].

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate data.
• Request deletion of your data.
• Export your data in a portable format.

To exercise these rights, contact us at the email below.

We use session cookies strictly for authentication purposes (to keep you logged in). We do not use tracking cookies or third-party analytics cookies.

By accessing or using WA Dashboard, you agree to be bound by these Terms of Service. If you do not agree, please do not use the service.

You may use WA Dashboard solely for lawful business communication purposes. You agree not to:

• Send spam, unsolicited messages, or bulk promotional messages without recipient consent.
• Violate Meta's WhatsApp Business Policy or Messaging Policy.
• Use the service to send illegal, fraudulent, or harmful content.
• Attempt to reverse-engineer, hack, or compromise the platform or any connected accounts.
• Share your account credentials with unauthorized parties.

You are solely responsible for ensuring your use of the WhatsApp Cloud API complies with Meta's WhatsApp Business Policy, including obtaining proper opt-in consent from recipients before sending template messages. WA Dashboard is a tool; compliance with Meta's policies is your responsibility.

You are responsible for maintaining the security of your account, including your password and connected WhatsApp Business access tokens. Notify us immediately if you suspect unauthorized access.

We strive to provide reliable service but do not guarantee 100% uptime. We may perform maintenance, updates, or suspend the service without prior notice. We are not liable for any losses arising from service interruptions.

Message delivery depends on Meta's WhatsApp Cloud API and is subject to Meta's rate limits, template approval processes, and recipient availability. We cannot guarantee message delivery and are not liable for undelivered messages.

WA Dashboard and its underlying code, design, and content are owned by Java Volcano Tour Operator. You may not copy, modify, or distribute any part of the service without written permission.

To the maximum extent permitted by law, WA Dashboard and its operators shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the service, including but not limited to loss of business, data, or revenue.

We reserve the right to update these Terms at any time. Continued use of the service after changes constitutes acceptance of the new Terms. We will notify users of significant changes via email when possible.

These Terms are governed by the laws of the Republic of Indonesia. Any disputes shall be resolved in the courts of East Java, Indonesia.

For questions about these policies or to exercise your data rights, contact us: